• Common Questions
Frequently Asked
Can't find your answer? Call 01902 283 913
Do you supply to the public or just trade?⌄
We supply to everyone — businesses, homeowners and trade installers. Trade accounts get priority pricing, dedicated support and faster order processing. Apply for a trade account through our contact page.
How long does delivery take?⌄
Order before 2pm Monday to Friday for same-day dispatch. Next working day delivery on all stocked items across mainland UK. Pre-configured systems typically dispatch within 24 hours of order confirmation.
What does "pre-configured" mean?⌄
Pre-configured systems arrive with cameras already added to the NVR, recording settings optimised, and remote access fully enabled. This typically saves 2–3 hours of on-site setup time per installation.
Are all products genuine Hikvision?⌄
Yes — 100% genuine Hikvision products sourced from authorised UK distributors. Full manufacturer warranty on all products. We never supply grey market, clone or unbranded alternatives.
Can you help me choose the right system?⌄
Absolutely. Use our AI System Builder above for instant recommendations, or call 01902 283 913 and our team will design the right system for your site — based on camera positions, resolution requirements and storage needs.